Last updated: 28/11/2025
Welcome to Mach+. By accessing our website, subscribing to a plan, purchasing any service, or using our platform, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree, do not use our services.
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1. Services Provided
Mach+ provides digital marketing and growth-enablement services including but not limited to:
• Paid ads management (Meta, Google, TikTok)
• Content creation and social posting
• SEO and GBP optimisation
• CRM automation setup
• Website development
• Listings management
• Accelerator bundles
• Creative strategy and reporting
Services included depend on the plan selected (Pro, Plus, Platinum, Add-Ons, or Custom).
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2. Billing & Subscription Terms
• All plans are billed monthly unless otherwise stated.
• A one-time setup fee applies to all service plans unless explicitly waived.
• Payments are processed securely via Stripe.
• Subscriptions renew automatically unless cancelled.
• Prices may change in the future; early-access pricing applies only to the first 50 clients and is locked for those clients.
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3. Refund Policy
Because Mach+ allocates fulfilment resources, talent, and systems immediately upon onboarding, all payments are final and non-refundable.
No refunds are provided for:
• Partially used months
• Early cancellation
• Performance outcomes
• Client delays or lack of action
If billing errors occur, contact support at gabriela@machhq.com.
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4. Cancellation Policy
You may cancel anytime by emailing gabriela@machhq.com.
Cancellations:
• Stop future billing
• Do not issue refunds for prior charges
• Do not stop fulfilment for the remainder of the active billing cycle
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5. Client Responsibilities
Clients agree to:
• Provide access to required accounts (ads platform, website, CRM, analytics, etc.)
• Provide content or branding assets when needed
• Respond to communication related to service delivery
• Comply with advertising platform rules and policies
Delays caused by missing access or responses can delay deliverables.
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6. Mach+ Responsibilities
Mach+ agrees to:
• Deliver the services outlined in the chosen plan
• Provide reporting and communication
• Execute agreed-upon systems and campaigns
• Maintain confidentiality and data protection
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7. Results Disclaimer
Past performance does not guarantee future results.
Case studies, testimonials, examples, or references provided by Mach+ are for illustration purposes only and reflect results achieved by specific clients under specific circumstances.
Your results may vary based on:
• Market conditions
• Budget
• Offer quality
• Creative variables
• Competition
• Seasonality
• Your responsiveness and implementation
Mach+ does not guarantee specific revenue outcomes, lead volume, or ROI.
By purchasing, you agree that you understand performance can vary significantly.
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8. Intellectual Property
All creative assets produced by Mach+ remain the property of Mach+ unless stated otherwise.
Clients may use assets for marketing while subscribed.
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9. Prohibited Use
Clients must not use Mach+ services to promote:
• Illegal products
• Hate, violence, discrimination
• Fraudulent or misleading schemes
• Unapproved health/medical claims
Violations may result in termination without refund.
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10. Limitation of Liability
Mach+ is not liable for:
• Platform bans or suspensions
• Loss of revenue
• Loss of data
• Ad account restrictions
• Third-party platform outages
• Website downtime outside our control
Maximum liability is limited to the amount paid in the previous 30 days.
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11. Governing Law
These Terms are governed by UK law.
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12. Contact
For questions or support:
📧 gabriela@machhq.com
🌐 www.machhq.com